A Customer's Guide to the SCWA Bill

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A Guide to Your Bill

Click any blue icon on the bill below to see details about that section.

SCWA Bill Front
1
SCWA Contact InfoQuick access to our PO Box address, customer service phone number (631-698-9500) and website.
2
Account SummaryDisplays your 10-digit Account Number and 8-digit Security Code. You will need these for online portal access.
3
Important MessagesCheck this area for alerts regarding your account, tips or updates.
4
Bill SummaryA high-level overview of your current billing cycle, including the service period dates and the actual billing date.
5
Autopay StatusIf you are enrolled in AutoPay, this orange notification serves as a reminder that no manual action is required.
6
Usage ComparisonTrack your water consumption (in CCF) compared to previous periods.
⚠️ WARNING: If your usage shows zero or an unexpectedly low amount you may have a stopped meter. Please contact our customer service team immediately to avoid a catch up bill. You are responsible for all water used even when your meter is reporting zero in error.
7
Remittance ContactRepeated contact info to ensure clarity when mailing your payment stub.
8
Stub AutoPay AlertA secondary reminder on your payment stub so you don't accidentally mail a check.
9
Total Amount DueClearly lists the final amount due and the due date. This matches the calculation from the Bill Summary above.
10
Account IdentificationYour name, address, and account details are printed here to ensure accurate payment processing at our facility.
11
Payment DestinationThe designated PO Box in Hicksville, NY where all mailed check payments are securely processed.
SCWA Bill Back
12
Payment OptionsSA summary of available ways to pay, including online, by mail and our 24/7 automated phone system.
13
Questions?Contact hours for live Customer Service and our dedicated after-hours line.
14
Meter DetailsDetailed information about your specific water meter, including the meter size and the current vs. previous meter readings.
15
Current ChargesAn itemized breakdown of the basic service fee based on your meter size and your actual water usage charges.
⚠️ WARNING: If your usage shows zero or an unexpectedly low amount you may have a stopped meter. Please contact our customer service team immediately to avoid a catch up bill. You are responsible for all water used even when your meter is reporting zero in error.
16
Final ReminderA final display on the back of the bill of the due date and final amount.