SCWA is committed to fair and transparent billing. When a water meter shows zero consumption for consecutive billing cycles, SCWA will investigate the issue and take steps to ensure billing accurately reflects water usage.
Why Zero Consumption Readings Occur
- A vacant or seasonal property with no water use
- A malfunctioning or stopped meter
- Meter tampering or physical damage
- Transmission or reading errors on an otherwise functioning meter
Customer Responsibility Regardless of the cause, customers remain responsible for the cost of water used during this period. Once an accurate meter reading is obtained, any unbilled usage will be included in a catch-up bill.
Policy Guidelines
Catch-Up Billing Your bill may be higher than usual once actual usage is recorded.
Back Billing Limits Catch-up bills are limited to the previous three years of unrecorded usage.
Payment Plans Customers receiving a catch-up bill automatically qualify for installment plans.
Questions about your bill? Contact SCWA Customer Service at (631) 698-9500.