SCWA is committed to fair and transparent billing. When a water meter shows
zero consumption for consecutive billing cycles, SCWA will
investigate the issue and take steps to ensure billing accurately reflects
water usage.
Why zero consumption readings happen
- A vacant or seasonal property with no water use
- A malfunctioning or stopped meter
- Meter tampering or physical damage
- Transmission or reading errors on an otherwise functioning meter
Customer responsibility
Regardless of the cause, customers remain responsible for the cost of water
used during this period. Once an accurate meter reading is obtained, any
unbilled usage will be included in a catch-up bill.
What this means for you
Catch-up billing
Your bill may be higher than usual once actual usage is recorded.
Back billing limits
Catch-up bills are limited to the previous three years.
Payment plans
Customers receiving a catch-up bill automatically qualify for installment plans.
Questions about your bill? Contact SCWA Customer Service at (631) 698-9500.