Password Recovery: Reset via the "Forgot your User Name/Password?" link on the sign-in page. Answer your security questions to create a new password. Note: Recovery is available for accounts created after Oct 24, 2018.

Username Recovery: Use the "Forgot your Username?" link on the recovery page. Upon verification, your username will be emailed to your registered address.

SCWA updated our bill provider to ensure a more robust and secure experience. This changeover required a security reset, prompting customers to provide new passwords and re-register for AutoPay services.

Payments are typically processed within two business days. Weekend or holiday payments are processed the following business day. Observed holidays include:

• New Year's Day
• MLK Jr. Day
• Washington's Birthday
• Memorial Day
• Independence Day
• Juneteenth
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• Christmas Day

Navigate to the Payment History tab under Payment Options for a chronological list. Recent activity is also displayed on your dashboard under the Billing and Payment History table.

• Credit Cards: VISA, MasterCard, Discover, and American Express.
• Debit Cards: Pulse, NYCE, STAR, and Alliance.
• Bank: Checking or Savings accounts.

• Username & Password: Unique identifiers known only to you.
• TLS 1.2: Secure connection protocols to shield information from inspection.
• 256-Bit Encryption: Advanced data masking during transmission.
• Automatic Sign Out: Sessions expire after 20 minutes of inactivity for your protection.

We recommend using the latest versions of Google Chrome, Firefox, Safari, or Microsoft Edge. We also support Internet Explorer (version 11.0 or higher).