Online Billing - Frequently Asked Questions

What if I forgot my Password?

If you forget your password or username, you can utilize the self-service support feature to reset it. Click "Forgot your User Name/Password?" from the sign-in page to initiate the process. Please fill out the required verification information and click continue. After providing the requested information, you will be prompted to answer your security questions. Upon successful completion, you will be allowed to change your password. Please note that you can reset your password only if you enrolled in our new billing system after October 24, 2018.


 What if I forgot my Username?

If you forget your username, click "Forgot your Username?" found on the password recovery page. Please fill out the requested information and click submit. After providing the requested information, you will be prompted to answer your security questions. Upon successful completion, you will be sent an email with your username.


How do I add or edit billing accounts?

To add a new account click Online Accounts in the menu to the left followed by Add Account. Enter the new security code number with the corresponding zip code and click Submit. Your new account will be added to your profile. From that point on, new bills will show up on your dashboard and payments can be made against them.

To edit existing accounts for paperless options, from the menu to the left, click Online Accounts followed by Edit in the Action column. Update the account number or zip code and click Submit. Your changes will be reflected in your profile.  


How do I change my profile info?

To change your personal information, click on "Profile Information" in the menu to the left. You will be able to update and change your profile info, secret questions, and password.

Click on the Edit button to activate the edit option for the section you wish to update, add or update your information, and click Save when finished. 

Profile Information: You can edit your username, account name and address.

Secret Questions: You can edit your security questions.

Password: You can reset your password.



How do I deactivate my account?


In order to deactivate your login, click Deactivate Your Profile from the sign in page. You may then enter your username and password to delete your E-billing account.

Please note: All payments with a scheduled status will be canceled.


Managing your Secret Questions

Secret questions are set up during the enrollment process and are used to provide you with a secondary method of authentication online or when accessing your account. Security questions are designed to be memorable to you but hard for anyone else to guess. 


Manage Alerts

Click on "Manage alerts" on the menu to the left to turn on email notifications.


What notifications or alerts can I configure?

You can configure various notifications and alerts that are triggered based on different circumstances. 

You can configure the following system notifications when:

  • A new document arrives                    
  • Payments are made                    
  • Payments are canceled                    
  • Payments are rejected                    
  • Recurring payments are scheduled                    
  • Recurring payments are aborted                    
  • Recurring payments are approved                    
  • Recurring payment profile expires             
  • You are able to configure the following system alerts: