The Suffolk County Water Authority has partnered with HomeServe, an independent company, to educate homeowners about their service line responsibilities and introduce optional protection plans for the water and sewer lines that connect their homes to utility systems.
Many homeowners do not know that repairs to the service lines on their property are their responsibility. In the event of a service line emergency, the homeowner is responsible for sourcing a contractor and covering the associated repair costs. As homes and infrastructure age, repair plans from HomeServe provide an optional solution for residents to prepare for such an occurrence.
“Reliably delivering high quality water to our customers goes to the very heart of our mission,” said SCWA Chairman Charlie Lefkowitz. “Unfortunately, service line leaks or breaks can be a serious and unexpected burden for which many are unprepared. By partnering with HomeServe we are giving our customers an optional plan that can protect them in those circumstances.”
The program offered through HomeServe is completely voluntary for homeowners and is provided at no cost to SCWA. No public funds are used to administer the program, and there is no change in utility service for homeowners who decline to enroll.
“Service plans from HomeServe not only help cover the cost of the repair; they also provide homeowners with reputable, local contractors who will do the best possible job,” said Tom Rusin, HomeServe CEO. “We’re pleased to be working with the Suffolk County Water Authority and look forward to the opportunity to provide area homeowners with the assistance they need when faced with a home repair emergency.”
HomeServe facilitates repairs needed for utility pipes on a homeowner’s property, which are not covered by SCWA and are often excluded from basic homeowners insurance policies for normal wear-and-tear. Once the covered repair is completed, HomeServe pays the contractor directly up to the benefit amount.
Homeowners with a plan who have a service line issue can call the HomeServe 24-hour hotline to schedule a repair. HomeServe will then dispatch a local, reliable contractor to the home. The plans feature no service fees or deductibles on covered repairs, and the repair work is guaranteed for one year.
For more information, contact HomeServe at 844-870-9812 or visit HomeServeSCWA.com.
About SCWA:
The Suffolk County Water Authority is an independent public-benefit corporation operating under the authority of the Public Authorities Law of the State of New York. Serving approximately 1.2 million Suffolk County residents, the Authority operates without taxing power on a not-for-profit basis.
About HomeServe:
HomeServe USA Corp. (HomeServe), a leading residential infrastructure home repair solutions company with more than 4.6 million customers across North America, offers protection plans that help protect homeowners against the expense and inconvenience of plumbing, electrical, HVAC and other home repairs. HomeServe empowers over 1,350 leading municipal and utility partners to educate and advocate for their customers who are faced with home repair emergencies.