The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
Our team is dedicated to providing personal, efficient and transparent support to every customer of SCWA.
We manage over 400,000 individual customer accounts across Suffolk County, ensuring every household has the support they need.
While our reach is county-wide, our approach is personal. We treat every account as a priority, ensuring that your specific water needs are met with care and professionalism.
Our Customer Service team provides direct support over the phone, via live chat and in the field, responding to hundreds of customer inquiries daily.
Even when our offices are closed, we have 24/7 self-help options. We're improving options for customers so you can get the help you need when you need it.
Our field technicians respond to emergencies and help customers with on-site issues to ensure service is never interrupted.
Whether it's investigating a possible leak or troubleshooting a water quality concern, our technicians will be there right at your front door.
We utilize the latest in automated meter reading to ensure that your usage data is accurate and captured in real-time.
Our smart metering infrastructure eliminates guesswork, providing you with a clear, honest look at your water consumption and helping us detect leaks before they become costly.
Through our WaterWise program, we help customers create custom conservation plans to save money and protect our aquifer.
Our experts provide free water audits to identify savings opportunities in your home and garden, helping Suffolk County preserve its sole-source aquifer for generations to come.
Our team isn't just a voice on the phone—we are your neighbors, committed to ensuring your experience with SCWA is world-class.