Yes. If you have water service in the boiler room or basement, check the area for broken windows or drafts. Locate your main shutoff valve and ensure pipes in unheated crawl spaces are insulated.

Click to Zoom: Emergency Shutoff Valve Guide

It is possible. If a customer's service line freezes between the street and house, it is the customer's responsibility to have the line thawed. Meters housed in property line vaults are usually protected, but meters in unheated inside locations can freeze and cause flooding.

Call us at (631) 698-9500. Interruptions can be caused by main breaks, maintenance, or frozen pipes. A representative will be dispatched to investigate.

Yes. Water should be shut off and all faucets (inside and outside) and sprinkler systems should be drained.

There is no charge to turn the water off, but a $60.00 reconnect fee applies when turning it back on. Your quarterly service availability charge will continue as long as the meter remains at the house.

Sprinkler systems must be drained and turned off to prevent damage to the system and potential leaks. Lines leading to unheated structures should also be shut off until spring.