Click "Forgot your User Name/Password?" from the sign-in page. After providing the requested verification info and answering your security questions, you will be allowed to change your password.

Click "Forgot your Username?" on the password recovery page. Fill out the requested info and Answer your security questions. Upon success, an email will be sent with your username.

Secret questions provide a secondary method of authentication. These are designed to be memorable to you but difficult for others to guess.

Click Online Accounts in the left menu, then Add Account. Enter your security code and zip code. New bills will then appear on your dashboard.

Click Online Accounts followed by Edit in the Action column to update account numbers, zip codes, or paperless options.

Click Profile Information in the left menu. Use the Edit button to activate changes for:

• Profile Information: Username, account name, and address.
• Secret Questions: Update security verification.
• Password: Reset or change your current password.

Click Deactivate Your Profile from the sign-in page. Enter your credentials to delete your E-billing account.

Click Manage Alerts in the left menu to toggle email notifications for your account activity.

You can receive alerts when:

• New documents arrive
• Payments are made/canceled
• Payments are rejected
• Recurring payments are scheduled
• Recurring payments are aborted
• Recurring payments are approved
• Profiles expire