Support Center

Select a category below to find solutions or connect with the Suffolk County Water Authority customer service team. SCWA is dedicated to resolving your inquiries efficiently.

What do you need help with today?

Billing & Payments

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Ready to pay your balance? Access the secure portal to pay online.

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Have a high bill and need to find out why? Use our interactive tool to diagnose the cause.

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Need help understanding your charges? View a breakdown of rates and how to read your bill.

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Water Service & Quality

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Do you need to report a main break?

For main breaks or loss of pressure, check our active alerts map. If your location is not listed, call our 24/7 dispatch.

View Outage Map Call Dispatch: (631) 665-0663

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Have a question about your water quality? Look up specific data for your distribution area.

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Looking for general answers about your water? Browse FAQs on conservation, pressure, and testing.

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Manage Account

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Need to update your contact information? Modify your phone number, email, and preferences.

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Are you moving or setting up new service? Start a new account, transfer, or stop service.

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Customer Contact Center

For inquiries not resolved by our online tools, call our main line.

(631) 698-9500

Mon - Fri: 8:30 a.m. - 8:00 p.m.
Saturday: 8:00 a.m. - 4:30 p.m.