Suffolk County Water Authority

FAQ

Manage My Account

• View my account & usage history
• View and pay my bill online

Join our Electronic Distribution List

Sign up to receive news from SCWA about public meetings, requests, and much more!

 

Connect with Us

Find us on:

 

FAQ

Billing - Commercial Questions

How is billing computed?

Why do I have to pay a $30.00 initiation fee if I change residences?

Why is my bill so high?

Questions And Answers

How is billing computed?

Our billing cycle is based on a ninety-day billing quarter (three months use). Your bill includes a basic service charge that is based on the size of your water service and water consumption registered through a meter. For more explanation about billing take a look of the Bill sample and minimum service charge chart.

back to top

Why do I have to pay a $30.00 initiation fee if I change residences?

The Suffolk County Water Authority is a not-for-profit public benefit corporation. In order to keep service costs low for our customers overall, we establish fees to cover costs that may be specific to certain services that most customers do not use. The initiation fee is a specific charge used to defray the cost incurred to establish a new account.

back to top

Why is my bill so high?

Most people use less water during the cooler seasons than the summer. If you have a sprinkler system, your bills will be higher during its use. You might have a leak in your home, even a toilet tank leak can add up to higher bills. How can you help?
(See Water Conservation)

If the billing is not consistent with your normal consumption, one of the first things we should do is double check the meter reading. If your water meter is located inside your home, you can check the meter reading yourself if you choose to. If the meter is located in a vault at the property line of your residence, please notify your Customer Service so that we can schedule a field representative to verify the reading.

back to top