Indoor Tips
WHAT TO DO IN WINTER?
Year Round Occupancy:
Do I have to do any indoor maintenance before winter arrives?
If you have water service in the boiler room or basement, check the area for broken windows or drafts. Brisk winds and freezing temperatures can cause pipes and water meters to freeze or break. Locate the main shutoff valve for emergency use. Make sure pipes in unheated areas, such as crawl spaces, are insulated.
During freezing temperatures, will the service line between the street and house freeze?
It is possible for the line to freeze. If the customer's service line freezes, it is the customer’s responsibility to have the line thawed.
What should I do if I experience interruption of service?
Call us at 631-698-9500. Interruption of water can be caused by main breaks, maintenance of mains, temporary water demands caused by fires or byfreezing pipes. A customer service representative will be dispatched to investigate.
Will my meter freeze?
Meters housed in vaults at the property line are protected from freezing. However, meters in unheated inside locations can freeze and cause flooding if not winterized.
Seasonal Occupancy:
I have a premise that is not used in the winter. Should I do anything to protect my pipes?
Yes. Water should be shut-off and the faucets inside and outside the house and sprinkler systems should be drained.
Is there a charge to turn the water off?
No, but there is a $60.00 reconnect fee to turn the water back on.
Will my billing stop for the winter?
No, as long as the meter is at the house you will receive a quarterly service availability charge based on the size of the meter.
Outdoor Tips
Do I have to prepare my outdoor water system for winter?
Yes, drain outside faucets and turn off outside water to prevent freezing and breaks.
Do I have to do anything special with my sprinkler system?
Sprinkler systems should be drained and turned off to prevent damage to system and possible leaks.
I have water lines to unheated structures, what do I do?
Service should be shut off and drained until spring to prevent breaks.
What should I do if I experience interruption of service?
Call us at 631-698-9500. Interruption of water can be caused by main breaks, maintenance of mains, temporary water demands caused by fires or freezing pipes. A customer service representative will be dispatched to investigate.